Refund Policy

Last updated: July 2026

Because flowers are perishable, our refund policy reflects the nature of our products.

Order cancellations

Cancel more than 24 hours before your delivery date and we'll refund you in full, cancellations within 24 hours may not be eligible for a refund as flowers have already been ordered from the market.

Wedding and Event Cancellations

We understand that life can bring unexpected changes. Because we reserve your date exclusively and order custom stems specifically for your big day, all initial deposits are non - refundable. If you need to reschedule, we will do our best to apply your deposit towards a new available date. Please reach out at service@theblutuip.com.au or call 08 83550204 to discuss your options.

Quality issues

We take great pride in the quality of every arrangement we make. If your flowers arrive damaged or significantly different from what was described, please contact us within 24 hours with a photo at service@theblutulip.com.au or 08 8355 0204. We will offer a replacement or store credit at our discretion.

Failed delivery

If no one is home and no safe drop location was provided, we will attempt to contact you. If we cannot reach you and the flowers are returned to the shop, we will contact you to arrange re-delivery at a small additional cost, or offer store credit.

Flower care

Flowers are living things and require proper care. Vase life varies by variety and conditions. We provide care instructions with every order — following them maximises the life of your arrangement. We cannot offer refunds for flowers that have wilted due to incorrect care.

Contact us

Questions? We're here to help: service@theblutulip.com.au | 08 8355 0204

Mon–Fri 9am–5pm | Saturday 9am–2pm