Refund policy

At The Blu Tulip, your satisfaction is important to us. As flowers are a perishable product, please read the following policy carefully.

Freshness Guarantee
If your flowers do not last a full week with proper care, contact us within 7 days of delivery and we will arrange a replacement.

Damaged or Incorrect Orders
If your order arrives damaged or is not what you ordered, please contact us within 24 hours of delivery. We will replace the arrangement or provide a refund at our discretion.

Change of Mind
As flowers are perishable, we are unable to accept change of mind returns once an order has been delivered.

Refund Processing
Approved refunds are processed within 3–5 business days back to your original payment method.

How to Contact Us
Email: service@theblutulip.com.au
Phone: 08 8355 0204
Hours: Monday–Friday 9am–5pm, Saturday 9am–2pm